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11 July 2018
 

Royal Life Saving Society praises Mansfield pools

 

Two swimming pools in Mansfield have been highly commended by the Royal Life Saving Society (RLSS), following unscheduled ‘mystery shopper’ visits.

The visits were all part of a company-wide initiative by Serco Leisure, which runs the two swimming pools in Mansfield, as well as the award-winning Oak Tree Leisure Centre and River Maun Recreation Centre.

In a sample batch of 35 Serco Leisure UK pools, Rebecca Adlington Swimming Centre and Water Meadows Swimming and Fitness Complex finished overall joint first with total scores of 96%.

Mansfield’s lifeguards scored full 100% ratings for - Observation of Duties, Spot Check Questions, and the Competency element of the checks.

The unannounced spot-checks by officials from the RLSS’s training subsidiary, the IQL, tested the centres in the standards of their training, the consistency of their documentation and the overall attitude and competence of the lifeguards.

This national initiative has been hailed a great success by Serco, but particularly in Mansfield where this achievement is the latest success for centres operated by Serco for the Mansfield District Leisure Trust, Mansfield District Council’s arm’s-length management organisation for leisure facilities in the district.

Gavin Short, from the Mansfield District Leisure Trust, which oversees the running of the centres with Serco Leisure said: “To receive such great feedback from a mystery visit is very pleasing.

“We saw highly positive comments around the quality of our training, the consistency of our documentation and the overall attitude and competence of our lifeguards.

“Keeping our customers safe in a friendly and fun environment is why we are here and this feedback helps our customers and partners believe in the quality of our offering. We look forward to getting 100% in all elements next time around.”

Keith Osborne the RLSS’s National Account Manager said:  “Serco Leisure’s approach to Water Safety Management is a great credit to the company and a model that the leisure industry should adopt. I believe they are the only company to do this and certainly the only company to use the RLSS to independently carry out the audit.”

As well as the life-saving accolades, so far this year, the leisure centres’ successes in Mansfield include:

  • Oak Tree Leisure Centre winning Midlands Leisure Centre of the Year in awards run by leading health improvement organisation UK Active.
  • Inclusive Fitness Initiative accreditation for the Water Meadows, which recognised it as a place that reaches high accessibility standards for people with disabilities.
  • High scores for Rebecca Adlington Swimming Centre and Water Meadows in the Sport England benchmarking scheme, Quest, which assesses the management of leisure centres.
  • Investors in People accreditation, awarded to good employers.

Cllr Andrew Tristram, Portfolio Holder for Environment and Wellbeing, said: “This latest award is yet more evidence of the excellent leisure facilities to be found in Mansfield.

“The district is lucky to have such award-winning centres and I hope this recognition will encourage more people to use them because to help to reduce the health inequalities that exist in this district, we are really keen to see more people taking up sport and physical activities.”

For further information, please contact:

Alan Mitchell, Communications Manager

Tel: 07764 333 639 or Email: alan.mitchell@serco.com

 

About Mansfield District Leisure Trust

Mansfield District Leisure Trust manages the Oak Tree Leisure Centre, Rebecca Adlington Swimming Centre, Water Meadows Fitness and Swimming Centre, Medan Sports Centre and River Maun Recreation Centre on behalf of Mansfield District Council. 

Mansfield District Leisure Trust’s mission is to provide active and healthy lifestyles for all, in a safe, warm, clean, friendly, fun environment for the local community, at an affordable cost.

For further information about the facilities and activities available at the Mansfield District Leisure Trust facilities, visit www.mansfieldleisure.com

Mansfield District Leisure Trust has appointed Serco Leisure as its managing agent.  For more information about Serco Leisure, visit www.serco.com
 

About the Royal Life Saving Society (RLSS) 

The RLSS is the Drowning Prevention Charity and the UK’s leading provider of water safety and drowning prevention education.

Established back in 1891 as the Life Saving Society. In the early 1900s, with support from the Royal Family, the charity was granted permission to adopt the ‘Royal’ to its title. For more information about the RLSS, visit its website - www.rlss.org.uk/

 

 

 

  
 
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